Guides
Keeping a help center true to the product.
Short, practical notes for whoever owns the docs or the support site. Each one works without buying anything from us.
How help-center drift happens, and a 20-minute monthly check you can run yourself
Why help articles fall behind a product, where the wrong sentences usually sit, and a monthly check one person can run with a changelog and a search box.
Writing release notes your docs team can act on
Many release notes describe the new behavior and skip the old one. A docs owner needs both to find the sentences a change made wrong. A short format, with examples.
What to check in your help center after a pricing or plan change
Plan names, prices and limits get copied into more help articles than anyone remembers. Where those copies sit and how to find each one after a change.
Get an audit
Or have us check it for you.
- 1Email your help-center URL and your changelog URL. The button fills in the subject and the fields.
- 2We read both public pages. No login, no call.
- 3The report reaches you within 48 hours.
- 4If it was useful, pay $149 with the link at the end of it. If we find nothing, there is no charge.
Get an audit
Or write to hi@formship.io.